We provide a 14 day exchange from the date of purchase indicated on the sales receipt. Goods must be unworn and in pristine condition. This does not affect your statutory rights.
At Phelans we pride ourselves on customer care and after sales experience. Therefore, we guarantee and cover all our products for up to 3 years. If you have any problems or questions please call us on 01908 694488 or visit our store to discuss this.
We are unable to offer a refund or exchange on bespoke, special order items or pieces which have been engraved at your request.
Earrings cannot be returned for a refund or a credit note due to Health and Safety reasons, this does not affect your statutory rights.